Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.
We understand that circumstances may change. If you need to modify or cancel your order, please email orders@cantaloupe.com as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.
We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards plus Apple Pay & Google Pay.
We offer a variety of shipping options such as Evri and DPD to cater to different customer preferences. Standard shipping is the most economical choice, while expedited shipping provides a faster delivery option at an additional cost.
We will ship within 3-4 business days of order date, unless you're a new customer, in which case shipping will not take place until New Customer Onboarding has been completed.
The exact shipping costs are calculated based on the destination and the weight of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase.
Yes, we do offer international shipping to many countries. If you are located outside of the United Kingdom, please contact our Sales team at sales-eu@cantaloupe.com to see if we can ship to your location.
Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund.
In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs.
We stand behind the quality of our products and offer a 1-year warranty on all purchases. This warranty covers manufacturing defects and ensures that our customers receive items free from defects in materials and workmanship.
While our warranty is comprehensive, there are certain situations not covered. The warranty does not extend to damages caused by misuse, accidents, modifications, or unauthorized repairs.
